Sign up for our newsletter and we'll keep you up to date on our special offers.
Our Returns Policy forms. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 05/08/2014.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the Irish website at: www.consumerhelp.ie/your-
Our returns policy gives you 14 days to cancel your order and arrange a return. This policy starts on the day after you receive the goods. Please ensure the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition.
If you have already returned an item for one reason or another and received a replacement then you also have the right to cancel this replacement product within 7 days. This policy starts on the day after you receive the goods. A refund would be processed on return of the replacement item.
So what’s next? See the steps below for more information on how to return your goods.
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through Email littledarlingsireland@gmail.
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us At littledarlingsireland@gmail.
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return.
Please package the item securely.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
All products returned to us are checked by our Returns Department upon receipt.
Returns are usually processed within 7 working days of receipt and at the latest within 30 days.
If the returned item is to be refunded then we will process the refund back to the original account used to purchase the item.
If the returned item is to be replaced then you will receive a dispatch confirmation email once it is on its way to you.
We are more than happy to refund postage costs where the return is required due to our error. For instance;
We will not refund postage costs for items where the goods are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs for any item returned due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at littledarlingsireland.com or by post to 14 cushla village monksland athlone co.westmeath Ireland.